Shipping & Returns

When customers select to do order pick-up from County Farm & Feed, customers must wait to receive a confirmation email stating that the order is ready for pickup before arriving at County Farm & Feed. To ensure orders are picked up by the appropriate person, customers must bring a valid photo ID to match the name on the order, unless stated otherwise (pick-up order is picked up by family member, or other personal stated when the order is placed, the alternate pick-up person must still bring a photo ID to verify.). Customers must also bring their order confirmation email or order number. This is to ensure safety and privacy for all orders, as well as eliminating any other conflicts with pick-up orders. All customers are expected to bring the appropriate vehicle/transportation according to the items that the customer has purchased for pick-up. For example, an abundance of feed bags can be difficult to load into the trunk of a car or backseat. Customers are expected to plan accordingly for their items. 

All pick-up orders are to be picked up within the pick-up business hours (Monday-Sunday 10 AM - 7PM). At checkout, all information needed by Country Farm & Feed is gathered within the checkout form. Customers are responsible for filling out all information needed for the pick-up order. When a pick-up order is not picked up, the customer will be contacted by phone at the phone number listed on the order. The order will be held for 24 hours from the time that the order was available for pick-up. Once the 24 hour waiting period has ended, an email will be sent to the customer at the email address provided in the order, and the order will be canceled, refunded, and items will be placed back into inventory.